All Media Supply (AMS) will supply goods and services based on the following
Terms and Conditions as laid out below.
Pricing
Standard pricing for all goods offered are as stated on our All Media
Supply website and catalogue. As our suppliers periodically adjust
pricing these changes may also be reflected in All Media Supply’s
pricing.
Data Services
AMS’s product database is proprietary and can be used by
customers only if a Data License Agreement is executed between the
parties.
Orders And Delivery Of Business To Business Orders (B2B)
Electronic or Fax Orders can be placed 24 hours a day, 7 days a
week.
Orders can also be placed by telephone during regular business
hours.
AMS offers expedited delivery services via a choice of carriers.
Orders placed Monday through Friday that are received before
2:00pm EST will be processed and shipped that same day.
Freight charges for ground delivery will be paid by All Media
Supply provided the total value of each shipment is not less than $250
For other shipments the cost of freight, as set by our nominated
carrier, will be passed on without mark-up to the customer.
Order values are calculated at invoice values on dispatch.
Backordered titles are invoiced at the items price as calculated at
time of the item’s order.
Orders And Delivery Of Customer Direct Fulfillment (Dropship)
Orders can be placed either through the AMS website or via EDI,
24 hours a day, 7 days a week
Orders placed Monday through Friday that are received before
11:00 EST will be processed and shipped out that same day. AMS will use
its reasonable endeavours to despatch the order on the same day, unless
exceptional circumstances or peak volumes make this unachievable.
Orders received after 11:00 EST Monday to Friday and during Saturday and
Sunday, will be despatched on the next available collection.
Shipping confirmation via the route of original order placement
shall be issued when the order has been shipped.
All import products ordered from AMS are sold on a firm sale
basis. If firm sale items are returned, these will be despatched back to
your premises or disposed of, but not credited to your account.
Delivery and Handling fees are applicable per order and will be
agreed prior to on boarding.
Once orders are placed, they cannot be cancelled. Should you
request a ‘cool off’ period, this can be agreed but will delay
the releasing of orders.
Where available, proof of delivery is available via our All Media
Supply website or via
dropship@allmediasupply.com
AMS will provide support for any non-delivery or damage claim but
does not provide any insurance or liability beyond that which is
available from the carrier used.
Any claims related to items not received, items received damaged
or items that are defective should be raised within 7 days via email
to dropship@allmediasupply.com
All claims are reviewed on a case by case bases and are decided
on the discretion of AMS.
A return processing fee per order is liable (unless the return
is due to a fault of AMS) and shall be agreed with your account rep.
Returned goods are to be in accordance with clauses 7.1, 7.2,
7.3.
Returned goods must be received within 30 days of the original
order.
Original paperwork must be included within the returned order.
Payment for all orders must be made in accordance with the
payment
terms as agreed between the customer and All Media Supply.
As All Media Supply is a wholesaler and does not sell directly to
consumers the customer must provide AMS with their Resale Tax
Certificate.
No deductions should be made from payments unless expressly
agreed, in writing, by All Media Supply.
In the event of payment not being received by the agreed due date
AMS reserves the right to place the customer’s account on hold
until the required payment is received.
Notwithstanding the above, payment for all orders shall become
due immediately in the event that the Customer is adjudged bankrupt or
insolvent.
Any goods purchased shall remain the property of All Media Supply
LLC until full payment has been received and cleared.
No pre-deductions for product returns will be allowed.
Customers without a credit account may purchase goods which are
in stock, by Visa or MasterCard, providing the value exceeds $100.
Qualified customers can apply for a line of credit for their
account. Terms and details will be agreed between the customer and All Media
Supply.
International customers should contact our dedicated
International Sales team for full details of terms of supply.
All Media Supply will charge a convenience fee (as agreed
with sales representative) for all payments made using a Debit/Credit
card.
Returns Allowance & Procedure
Any products submitted for return must have been supplied by All
Media Supply.
All Media Supply will accept authorized returns of goods that
have been mis-shipped or have a manufacturing fault (e.g. the jewel case
contains a different CD title from what is stated on the cover
packaging).
Overstock returns must be returned in the same condition it was
received (no retail stickers or damages).
The total amount of overstock product accepted will not exceed
20% of the customers previous month’s purchases.
Overstock Return requests must include detailed listing of all
items wanting to be returned along with the invoice number for each
product to receive a Returns Authorization (RA).
No product returns will be accepted without an AMS issued returns
authorization (RA) providing a detailed listing of all items
included in the shipment along with the invoice number for each item.
Shipping
of overstock returns will be paid for by the customer.
The maximum period allowed for the return of overstock goods is 4
months from the invoice date, and requests must be made within two
weeks of the period of said return.
Any non-authorized goods received will be returned to the
customer and be subject to a $25.00 per box handling charge, and shipping
charge.
Shortage And Damages Claims
To register a claim for damaged goods or shortages in your order,
please contact us via email at claims@allmediasupply.com
within 5 working days of receipt of the invoiced product.
Damage claims require a clear photo of the damaged product and
it’s shipping condition along with the invoice number for the
product being returned.
Once received and reviewed, you’ll be provided a Return
Authorization number (RA), and a return label.
Once a shortage claim is received and reviewed, customers will be
provided a credit note to be applied to their monthly statement if a
terms customer or to their next order if they are pre-pay.
Liability And Territorial Restrictions
Notwithstanding the delivery times set out in these terms of
business, whilst All Media Supply will use its reasonable endeavors
to deliver orders as soon as possible it accepts no liability for late
delivery. All Media Supply will not be liable for any indirect or
consequential or loss of profit in respect of any order and its
liability shall be limited to the amount of the relevant order at
net invoice value.
All products are sold to All Media Supply Account holders on the
express understanding that the customer is aware of any domestic
restrictions that may apply with regards to the product that they may order.
Variations And Headings
All Media Supply may make changes to these Terms and Conditions
as determined by changing business conditions. The customer will be
notified of any such changes.
The headings in these Terms and Conditions are for convenience
only.